Putting into practice the spirit of exchange of best practices and staff exchanges as outlined in the 7th annual meeting of the Asia Pacific Forum, the Commission implemented an effective and advanced complaint management system in the Nepalese Human Rights Commission. Named as Development of Effective and Efficient Complaint and Monitoring Processes for the Nepalese National Human Rights Commission, it is a bilateral project between the NHRC, Nepal and the Canadian Human Rights Commission with Indian Human Rights Commission extending technical assistance free of cost.
The complaint handing software termed Complaint Management System (CMS) used by the Commission was customized, tested and implemented in the Nepal Commission by Shri Shashi Kant Sharma, Senior Systems Analyst, who visited Kathmandu twice during 17 - 20 March and 12 - 17 April this year. He also trained the staff of the Nepal Human Rights Commission in the operation of the software.
In addition, Shri A.K. Parashar, Deputy Registrar in the Commission delivered a lecture to the staff of the Nepal Human Rights Commission on 14 April 2004 on 'Custodial deaths, Related legal issues and Investigation techniques'. Besides the automated Complaint Handling System, the Commission will also be providing training on basic investigation techniques to the Nepalese Human Rights Commission and help in the preparation of a training manual that can be used subsequently.